Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Guest" or "you") and SocialGully Homestay ("we," "our," or "us") regarding your use of our website and accommodation services.

By accessing our website, making a booking, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Booking and Reservations

Booking Process

• All bookings are subject to availability and confirmation
• A valid government-issued photo ID is required for all guests
• Bookings are confirmed only upon receipt of required deposit/payment
• We reserve the right to refuse service to anyone at our discretion

Check-in and Check-out

• Check-in time: 2:00 PM onwards
• Check-out time: 11:00 AM
• Early check-in or late check-out may be available upon request and additional charges
• Valid photo identification required at check-in
• Guest registration as per Uttarakhand Tourism Department requirements

Occupancy Limits

• Maximum occupancy limits must be strictly adhered to
• Additional guests may incur extra charges
• Unauthorized guests are not permitted

Payment Terms

Payment Methods

• We accept cash, UPI, credit cards, and bank transfers
• All payments are processed in Indian Rupees (INR)
• Advance payment may be required to secure booking
• GST will be charged as per Indian tax regulations

Pricing and Taxes

• All rates are subject to applicable taxes and service charges
• Prices may vary based on season, demand, and special events
• We reserve the right to modify rates with prior notice
• Additional services will be charged separately

Cancellation and Refund Policy

Cancellation by Guest

• 48+ hours before check-in: Full refund minus processing fees
• 24-48 hours before check-in: 50% refund
• Less than 24 hours: No refund
• No-show: No refund

Cancellation by Homestay

In rare cases where we must cancel your booking due to unforeseen circumstances, we will:

• Provide full refund of all payments made
• Assist in finding alternative accommodation when possible
• Provide reasonable notice whenever possible

House Rules and Guest Conduct

General Rules

• Smoking is strictly prohibited inside the premises
• Consumption of alcohol is not permitted on the property
• Quiet hours: 10:00 PM to 7:00 AM
• Pets are not allowed unless pre-approved
• Visitors must be registered and are not allowed after 9:00 PM

Safety and Security

• Guests are responsible for their personal belongings
• Report any damages or issues immediately to management
• Follow all safety instructions and emergency procedures
• Comply with local laws and regulations

Prohibited Activities

• Illegal activities of any kind
• Disturbing other guests or neighbors
• Unauthorized commercial activities
• Tampering with safety equipment or utilities

Liability and Damages

Guest Responsibility

• Guests are liable for any damage to property during their stay
• Repair or replacement costs will be charged to the guest
• Lost keys or access cards will incur replacement charges
• Excessive cleaning fees may apply for unreasonable mess

Limitation of Liability

While we strive to provide safe and comfortable accommodation, we are not liable for:

• Loss or theft of personal belongings
• Injuries due to guest negligence
• Disruptions due to natural disasters or force majeure events
• Third-party services or activities

Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information in compliance with Indian data protection laws.

Legal Compliance

Our operations comply with:

• Uttarakhand Tourism Department regulations
• Indian Hospitality and Tourism laws
• Local municipal and safety regulations
• GST and tax compliance requirements
• Fire safety and building codes

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms or to report issues, please contact us:

Governing Law and Jurisdiction

These Terms are governed by the laws of India and the state of Uttarakhand. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Rishikesh, Uttarakhand.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.