Privacy Policy

Introduction

SocialGully Homestay ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.

This policy is in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as Uttarakhand state regulations for hospitality businesses.

Information We Collect

Personal Information

• Name, email address, and phone number
• Postal address and billing information
• Government-issued ID details (as required by Uttarakhand Tourism Department)
• Emergency contact information
• Special requests and preferences

Booking Information

• Check-in and check-out dates
• Number of guests and room preferences
• Payment information (processed securely through third-party providers)
• Booking history and communication records

Technical Information

• IP address and browser information
• Device information and operating system
• Website usage data and cookies
• Location data (with your consent)

How We Use Your Information

• To process and manage your bookings and reservations
• To provide customer service and support
• To comply with legal requirements and government regulations
• To maintain guest records as required by Uttarakhand Tourism Department
• To send booking confirmations and important updates
• To improve our services and website functionality
• To prevent fraud and ensure security
• To send promotional offers (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Legal Compliance: When required by Indian law, court orders, or government authorities
• Tourism Department: Guest registration details as mandated by Uttarakhand Tourism Department
• Service Providers: Trusted third-party services (payment processors, booking platforms) under strict confidentiality agreements
• Emergency Situations: To protect the safety and security of our guests and staff
• Business Transfer: In case of merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and staff training
• Regular security audits and assessments
• Compliance with Indian cybersecurity frameworks

Your Rights

Under Indian data protection laws, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to withdraw consent for marketing communications
• Right to request deletion of your data (subject to legal requirements)
• Right to file complaints with appropriate authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Governing Law

This Privacy Policy is governed by the laws of India and the state of Uttarakhand. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Rishikesh, Uttarakhand.